Summary

All class/retreat/event guests must make themselves aware of these terms & conditions & accept the risks associated with the course activities, each guest must be responsible for taking out the appropriate personal accident, holiday and cancellation cover insurance policy for the full duration of their chosen retreat.

Your health and well-being when attending any yoga class: Yoga asana is a safe and effective form of movement, however, it is required that you take full responsibility for your own practice during a class. It is your responsibility to discuss any health concerns with a healthcare professional before attending a class and to make the teacher aware of any medical conditions, complications or physical limitations before class. You must agree to honour your body by adjusting the practice according to your own capabilities and needs, to ensure that no personal injury occurs. Neither Sonrisa or a member of our team can be held accountable if an injury should happen during or after a class.

Full Terms & Conditions

CONTRACT:

A contract for the services is made between Sonrisa & the client upon the issue of a formal written confirmation (e-mail) of booking by Sonrisa.

The contract is subject to these booking conditions which the client has been deemed to have read & fully understood. These booking conditions can only be varied by written agreement between Sonrisa & the client.

SERVICES:

The activities & services provided by Sonrisa to the client under the terms of the contract & service shall be construed accordingly.

BOOKING:

To place a booking Sonrisa require a completed booking form, health questionaire and the payment of a deposit fee in the sum of £300.00 per person. If a booking is made by telephone or e-mail, the client shall be deemed to have read & fully understood these conditions & signed the declaration on the booking form. All bookings are provisional & are only confirmed when the deposit payment has cleared Sonrisa's bank account & a formal email confirmation has been sent to the client.

After a reservation has been made by the client, the client should not book their preferred flights until the reservation has been confirmed by Sonrisa in the form of a formal confirmation sent via email which will include formal confirmation of the retreat date and guest questionnaire.

Sonrisa reserves the right to decline any booking at their discretion.

FEE & PAYMENT TERMS:

Upon the successful payment of the retreat fee by the client a contract is formed for the agreed program to be delivered, if the client wishes to alter any aspect of the program additional reasonable costs may be levied by Sonrisa at their discretion.

The full retreat fee is due four weeks before the commencement of the course, if paying cash the balance can be paid on arrival at the retreat but this must be agreed in writing / via email prior to / upon confirmation of booking.

In the event that the balance is not paid in the specified time frame and no written agreement has been made, Sonrisa will have the discretion to treat the booking as cancelled by the client & to re-sell the course place, the fee paid by the client will be retained by Sonrisa.

Sonrisa will charge a late payment fee to those guests who do not pay in full within the time frame specified in the payment terms & conditions, the late payment fee will be charged at £50.00 per person.

Should a guest not pay in full by or on the retreat start date then Sonrisa will have the right to cancel the reservation without notice or compensation, in this case no refund will be due.

RESPONSIBILITIES OF THE CLIENT:

The fee does not include travel to & from the retreats location at which the proposed services shall be provided & this shall be the sole responsibility of the client unless otherwise agreed in writing with Sonrisa.

The client is responsible for their own personal medical needs / requirements, clothing & footwear for the duration of the services unless otherwise agreed in writing with Sonrisa.

It is the clients responsibility to inform Sonrisa in writing of any past, present or potential health issues that may make them unsuitable to participate in the services agreed, failure to disclose any such information may result in Sonrisa terminating the contract & withdrawing the client from the services without refund, notwithstanding conditions of cancelation by Sonrisa. If a letter of suitability is required from a guests medical professional then this must be sent to & received by Sonrisa a minimum of 7 days prior to a retreats start date.

It is the clients sole responsibility to ensure that they have purchased comprehensive & appropriate travel & medical insurance for the full duration of their retreat, this should include but not be limited to: personal accident, holiday & cancellation insurance for the full duration of the retreat.

MEDICAL & HEALTH:

All clients using Sonrisa services should be aware that when participating in any exercise or exercise program, there is the possibility of physical injury.  In making a reservation / booking with Sonrisa, you agree to assume such risk & agree to release & discharge Sonrisa from any & all claims for liability, injury, loss & or damage arising from your participation in our services.

If you have any medical condition/s that may make you unsuitable to participate & or may impact on your participation in Sonrisa services, you are required to notify us of them in full prior to making you reservation / booking.

If Sonrisa or any member of the team believe that your health or safety is at risk or if you have failed to disclose in writing any illness, injury or any previous or current medical or health condition / reason that could potentially impact on your ability to participate in Sonrisa services, this could result in refusal to participate in all / part of the services. In such a situation, your contract may be terminated by Sonrisa at the sole discretion of Sonrisa without refund or compensation.

Subject to prior notification to the contrary in writing by the client to Sonrisa, the client must confirm that he / she is of good mental & physical health & not aware of any reason why they may not be unable & or unsuited to participate in Sonrisa's services & or may be likely to suffer illness or injury whilst participating in the services provided by Sonrisa.

It is always advisable to consult with a Doctor prior to beginning any type of exercise program / regime.

We strongly recommend that when choosing a comprehensive travel insurance that the cover includes personal accident, cancellation insurance plus full Covid cover for all Covid related eventualities & that it also includes cover for all of Sonrisa's terms & conditions, including but not limited to those regarding amendment or cancellation charges & that such insurance is purchased immediately upon making your retreat reservation.

VARIATIONS & AMENDMENTS:

Sonrisa reserves the right to change any price or other particulars of the services before the contract becomes binding.

If there is a major change Sonrisa shall notify the client forthwith, Sonrisa shall seek to offer the client arrangements as close to the original as it is reasonably possible in the circumstances. If there is any other change other than a major change Sonrisa is not obliged to inform the client in advance or obliged to pay any compensation. If changes are made by the venue Sonrisa cannot be held responsible for any such changes which are out of their control.

CANCELLATION BY THE CLIENT:

If the client wishes to cancel the reservation / contract they must advise Sonrisa in writing / via confirmed email as soon as reasonably possible. Any cancellation of the contract will be subject to the following cancellation charges. For the avoidance of doubt the cancellation charges are based on the number of days before the arrival date of the services.

Date of cancellation - Cancellation charge

Less than 8 weeks - 100% of the cost of the retreat
Less than 12 weeks - 75% of the cost of the retreat
Less than 16 weeks - 50% of the cost of the retreat
More than 16 weeks - 30% of the cost of the retreat

Refunds are made minus any applicable / relevant bank charges or card payment fees, plus an administration fee of £20.00 per client, Bank transfer refunds are made in either UK Sterling or Euros. Refunds are made minus any third party commissions where applicable.

GUEST REQUEST TO MOVE / CHANGE A RETREAT RESERVATION TO A NEW DATE:

Should a guest request to move their retreat date to a new / alternative date, then any deposit / full payment previously received by Sonrisa will be deemed as non refundable. If Sonrisa accept a request by a guest to move their reservation (this is at the discretion of Sonrisa) to a new / alternative date then an administration fee of £20.00 per person will be applied, if the request is within one full month of the retreat start date Sonrisa will require medical proof if the change is due to a medical condition or injury. ( A hospital Doctors / GP report will be acceptable).  If the request is within 14 full working days prior to the retreat start date then no move or change can be made at this stage. It is the responsibility of each individual guest to ensure that they have comprehensive travel & health insurance in place prior to or immediately upon making a reservation.

CANCELLATION BY SONRISA:

Sonrisa will always endeavour to fulfil confirmed bookings, however, Sonrisa do reserve the right to cancel a scheduled retreat date or an individual booking / reservation . If Sonrisa cancel a booking prior to the commencement of the services the client will be offered an alternative date, or where applicable a full refund of all monies paid by the guest up to that point ( minus credit card charges & third party commission where applicable ) for the specified reservation. The exception being that if the cancellation is due to "special circumstances" which are beyond the control of Sonrisa.

SERVICES:

Sonrisa reserves the right to alter the content of the services at any time without notice to the client due to certain factors, including, but not limited to the weather, staff, & any physical fitness of the clients.

Any information on / about our services published by Sonrisa for it's literature & website is designed for illustrative purposes only.

If the client elects not to participate in any of the services being provided, Sonrisa has no obligation to provide an alternative activity or service & the client will not be entitled to a refund.

If Sonrisa believes that a clients health & safety is at risk, or a client has failed to disclose any relevant health information in accordance with our terms & conditions, Sonrisa may at its absolute discretion make decisions affecting the client & where necessary may terminate the contract immediately.

The client must refrain from any illegal act or any conduct physical or verbal which may give offence or cause danger or damage to any person or property. If Sonrisa or any of its team, venue staff, consultants or agents become aware of any such action then Sonrisa or any of its team, venue staff consultants or agents may at their absolute discretion have the client immediately removed from any property or facility without refund or compensation. Sonrisa will have no liability whatsoever to the client under such circumstances.

EXTRA COSTS: costs incurred by guests while at the retreat

All massage & holistic therapies, private appointments, additional yoga classes, additional meals, snacks etc will be charged as extras to the cost of the retreat.

Failure of a guest to settle their account (extras) in full prior to departure & as set out by the retreat director will result in the guests credit card being charged for the appropriate amount, in addition an administration fee equal to 25% of the total unpaid bill will be added to the charge.

If a guest has a query / feels that there is a discrepancy with any additional charges then they must make this known to the retreat director by 6.00pm / 18.00 at the latest on the last full day of the retreat either in person or via email. The last full day will be deemed to be the last full retreat day prior to the retreats official departure day.

DEFINITION OF FULL BOARD:

The definition of full board will be 3 x meals per day which will be provided as breakfast, lunch & dinner & on full retreat days only, on arrival day only a welcome dinner will be provided & on departure day only breakfast will be provided as part of the retreat cost. This applies ONLY to the retreats official arrival & departure days as specified in the published retreat dates for the appropriate year.

COMPLAINTS:

If there is a problem during the retreat / services, the client must report it in the first instance to the retreat manager / director, if it is still unresolved then the issue should be reported immediately to Sonrisa so that all efforts may be made to resolve the problem promptly & effectively. In the unlikely event that the problem can not be resolved & the client wishes to make a complaint then the client must notify Sonrisa in writing within 7 days of the end of the services / retreat. Failure to provide notice of the complaint in accordance with the above will preclude the client from being entitled to take any further action against Sonrisa.

ACCOMMODATION:

Sonrisa has accommodation based in private rooms, for retreat durations of 7 nights or less there will be no maid service offered, we operate a privacy policy for our guests & our staff respect this, if a guest requires supplies ( fresh towels etc ) or a technician in their suite the venue staff will only enter when either the guest is in attendance or with the permission of the guest, the exception is an emergency situation.

The retreat will be deemed to finish at 10.00 am exactly on the retreats official day of departure as specified by Sonrisa.

The venue has a check out policy which requires guests to vacate their suites on the agreed day of departure by no later than 10.00 am, however wherever possible if a guest has a later departure time they will endeavor to allow the guest to remain in their suite until at the very latest 12.00 noon without charge or cost, but this is not guaranteed & is at the discretion of the venue management.

LIABILITY:

None of the exclusions & limitations in these conditions are intended to limit any rights the client may have under statute or common law which may not be excluded, nor in any way to exclude or limit liability to the client for personal injury or death resulting from Sonrisa negligence or that of its employees or agents, or for any liability incurred as a result of fraud or fraudulent misrepresentation by Sonrisa.

The client understands that attending any activity or service provided by Sonrisa involves some level of risk. These risks include but are not limited to physical injury or even death. By attending any activity or service provided by Sonrisa the client agrees to assume these risks & agrees to release & discharge Sonrisa, employees & agents from any & all claims for liability.

Neither Sonrisa, employees or agents will be liable for any loss or damage to any personal property or vehicle belonging to the client during the services.

MEDIA:

Sonrisa reserve the right to take any photos / recordings of the client during the services, & the client accepts that all rights whatsoever arising in the recordings shall be solely owned by Sonrisa.

The client accepts & agrees that any photos / recordings may be used by Sonrisa at its absolute discretion in any manner, including but not limited to its website, promotional material & advertisements.

LAW & JURISDICTION:

These terms & conditions shall be governed & construed in accordance with Spanish law, & the parties shall submit to the non exclusive jurisdiction of the Spanish Courts.

PRIVACY POLICY:

Sonrisa are committed to protecting & respecting your privacy.

USE OF DATA:

Please see our Data Privacy Policy.

CHANGES TO THESE TERMS & CONDITIONS:

Sonrisa reserves the right to change these terma and conditions as we deem necessary, or as may be required by law. Any changes will be posted on this website & you are deemed to have accepted these terms on your first use of the web site following the change/s.

DEFINITIONS & INTERPRETATION ( in this policy the following terms shall have the following meanings )

Account means collectively the personal information, payment information & credentials used by users to access material & / or any communications systems on the web site.

Content means any text , graphics images, audio, video, software, data compilations, & any other form of information capable of being stored in a computer that appears on or forms part of this web site.

Cookie means a small text file placed on your computer by Sonrisa when you visit certain parts of its web site, this allows us to identify returning visitors & to analyze their browsing habits within the web site.

Data means collectively all information that you submit to the website, this includes but is not limited to; account details & information submitted using any of our services or systems.

Major Change - A change in the date or over 80% of the content of the service. The exception being under "special circumstances".

Website means the website that you are currently using XXX & any sub domains of this site unless expressly excluded by their own terms & conditions.

User / Users means any third party that accesses the website & is not employed by Sonrisa & acting in the course of their employment.

Recordings - Photographs, videos, or any other audio visual recordings taken of the clients during the provision of the services.

Service means collectively any on line facilities, tools, services or information that Sonrisa makes available via the website either now or in the future.

Special Circumstances:

Force Majeure / Special Circumstances - Any act, event, omission or accident beyond Sonrisa's reasonable control including but in no way limited to Act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, adverse weather, default of suppliers or subcontractors, strikes, lock-out's, or other industrial disputes, failure of a utility service or transport network. The closure of Spanish borders, a national / global health issue, such as a pandemic, World Health Organisation (WHO), the Foreign & Commonwealth Office (FCO) or Spanish Government advice, for example that it is not safe to travel to our location during a time when a retreat is scheduled to take place.

Under Special Circumstances, Providing a minimum of 4 weeks notice is given by the client, Sonrisa will offer to move / re-schedule the clients reservation to an alternative date within the same financial year, if there is a difference in rate due to this change the client will be liable to pay the additional cost or be due a refund of the difference in cost, where an additional cost is due the client must make the additional payment 6 weeks prior to the start date of the new retreats scheduled start date. Under special circumstances Sonrisa will make no administration charges for moving the clients reservation. Under special circumstances where a client is offered the opportunity to & elects / requests to move their reservation to an alternative date, the reservation / booking deposit will then become non refundable. Maximum number of moves / changes possible are two. If a client cancels or requests to move a reservation within 7 days of a retreats scheduled start date during a period of special circumstances Sonrisa may make reasonable deductions for out of pocket expenses made prior to the date of notification by the client.

System means any on line communications structure that Sonrisa makes available via the website either now or in the future. This includes but is not limited to, web based e-mail, message boards, live chat facilities & e-mail links.